curriculum vitae

EDUCATION

  • Yale University, M.A., Religion, 2001
  • Campbellisville University, B.A., Psychology and Religious Education, 1999

PROFESSIONAL DEVELOPMENT

TECHNICAL TRAINING

New Horizons, Trumbull, CT and New York, NY

  • Installing, Configuring and Administering Windows XP Professional
  • Managing and Maintaining a Windows Server 2003 Environment
  • Planning, Implementing, and Maintaining a Windows Server 2003 Active Directory Infrastructure
  • Implementing Windows Sharepoint Services 3.0
  • Implementing a Microsoft SQL Server 2005 Database
  • Completing Linux+ Certification Training

Apple Inc, New York, NY

  • Mac OS X Support Essentials
  • Mac OS X Server Essentials

Microsoft Northeast District, Farmington, CT

  • Introduction to Installing and Managing Microsoft Exchange Server 2007
  • Desiging a Messaging Infrastructure Using Microsoft Exchange Server 2007
  • Supporting System Center Operations Manager 2007

NERCOMP, Waltham, MA

  • Completed SANS Institute Security Essentials Bootcamp

SKILLS

  • Information technology leadership
  • Project management
  • Microsoft Windows server deployment and administration
  • Microsoft Sharepoint technologies deployment and administration
  • Microsoft Hyper-V virtualization technology deployment and administration
  • Social media

PUBLICATION

Just fix it: IT support for students.

http://delivery.acm.org/10.1145/1190000/1181219/p12-bailey.pdf?key1=1181219&key2=3910153621&coll=GUIDE&dl=GUIDE&CFID=71261095&CFTOKEN=76810846

Proceedings of the 34th Annual ACM SIGUCCS Conference on User Services 2006, Edmonton, Alberta, Canada, November 5-8, 2006. ACM 2006, ISBN 1-59593-438-3

EMPLOYMENT

Information Technology Consultant, Syracuse, NY. 

  • Provide IT security analysis support including drafting security recommendations for Yale Law School Legal Services Organization and performing security design reviews of various web applications
  • Provide Microsoft Office SharePoint development support
  • Provide other IT services, as needed, including productivity application support, Windows Server support, and network troubleshooting

Deputy Director and Manager of Network Services, Information Technology Services, Yale Law School, New Haven, CT. 2008 to July 2010.

With the Director, provide leadership for IT strategy, planning and budgeting. Lead the Network Services team responsible for the design, maintenance and operation of Law School network and systems infrastructure. Manage technical staff, complete performance evaluations, assist staff in professional development plans and provide day-to-day supervision.

  • Took a leadership role in managing the IT Services department
  • Implemented and managed Microsoft Hyper-V server virtualization technology, eliminating 6 physical servers and resulting in lower energy costs and increased application performance
  • Designed and executed a disaster recovery solution for the entire law school production server infrastructure, including migrating production servers and Storage Area Network to a datacenter off-site, implementing a redundant hot site for faster recovery, automating system state and data replication over the University’s LAN to the hot site, and drafting a disaster recovery plan for Law School IT
  • Managed network services staff, completed performance evaluations, assisted staff in drafting professional development plans and achieving development goals and provided day to day supervision
  • In response to client feedback, worked with 3rd party software development solution providers to upgrade and add new features to the Law School intranet and Learning Management System.  Monitored success of upgraded system by measuring client satisfaction using surveys and meetings with department heads, faculty and faculty assistants, and participating in student focus groups

Manager of Network Services and Student Computing, Yale Law School, New Haven, CT. 2006 to 2008.

Provide leadership for and manage the Network Services and Student Computing teams for Yale Law School. Propose, design and maintain the deployment of Intranet, social networking and learning management systems technologies based on Microsoft Sharepoint and Telligent Systems' Community Server. Lead Yale Law School in an effort to reduce energy consumption and improve efficiency through the use of power management and virtualization technologies.

  • Provided Level 3 help desk support including: Conducting surveys to gauge effectiveness of IT service and support, meeting with department managers to discuss IT needs and identify strengths and areas in need of improvement, documenting solutions to hardware, software and network problems, providing user and technician training, developing protocols for responding to IT crises, managing and supervising student help desk, installing, upgrading and troubleshooting PC and network devices
  • Managed mixed server environment running Windows Server 2000, 2003 and 2008 and Mac OS X Server platforms
  • Implemented and managed EMC CLARiiON storage area network (SAN)
  • Designed and implemented a comprehensive managed client program for servers, desktops and laptops, including policy management, patch management, and backup utilizing a combination of Active Directory Group Policy, Visual Basic scripts, Windows System Update Server, Altiris Client Management, Altiris Recovery Solution and Symantec Ghost
  • Implemented and managed upgrade from Microsoft SQL 2000 to SQL 2005 database infrastructure, including researching application compatibility issues, building a test SQL environment, writing migration scripts, modifying stored procedures, updating database maintenance plans, upgrading applications as needed, and testing performance of migrated databases and applications
  • Participated in a team that migrated the law school from the Blackboard Learning Management System (LMS) to an LMS and Intranet solution tailor-made for Law Schools by a 3rd party vendor in order to meet institutional needs for enhanced communication and collaboration tools for research, teaching and administration
  • Provided security and systems reports to management as required
  • Advised Chief Technology Officer on new technologies, participated as knowledge leader in the specification, design and deployment of hardware and software solutions such as Microsoft Office SharePoint Server 2007 and Telligent Community Server to help meet institutional collaboration, research and social networking needs
  • Served as a knowledge leader on university-wide committees on converging technologies (use of Blackberry, Palm Treo and iPhone devices), upgrading the university e-mail system (recommending an upgrade to Microsoft Exchange), and participating in the IT-Buy committee making recommendations for standards for technology procurement
  • Managed vendor relationships for providing printing and copying services, application development, and hardware and software service contracts

Manager of Student Computing, Yale Law School, New Haven, CT. 2002 to 2006.

Senior support technician providing software and hardware solution designs, documentation, special projects design, implementation and support. Increased the efficacy of student computer help desk by implementing a training program for computing assistants and designing quality assurance procedures. Automated administration (patching, imaging, security) of Law School computers in 3 computer cluster.

  • Provided Level 2 helpdesk support including: taking help desk calls and managing help desk tickets, providing feedback for improving helpdesk processes, managing customer expectations, providing troubleshooting, training, and support for office productivity applications, utilizing knowledge of institution to assist with resolving problems, demonstrating a high level of service, providing desktop support as well as remote support for software issues, managing software licenses
  • Served as senior support technician providing software and hardware solution designs, documentation, special projects design, implementation and support
  • Increased the efficacy of student computer help desk by implementing a training program for computing assistants and designing quality assurance procedures for handling help desk calls
  • Wrote student computing manual that provided usage guidelines and instructions for configuring Windows and Mac OS X operating systems for use on Yale Law School network
  • Using a Linux, Apache and MySQL environment, designed and built a web-based student computing intranet for improving communication among the student computer assistants and to serve as a repository for policies and procedures
  • Provided warranty hardware support for servers in addition to laptops and desktops as a Dell Certified Technician
  • Automated administration (patching, imaging, security) of 93 computers in 3 computer clusters using a combination of Active Directory Group Policies and Visual Basic scripting
  • Automated installation of common software by creating packages for distributing Microsoft Office, Symantec Antivirus and Adobe Acrobat to Law School desktops using a combination of Visual Basic scripting and Active Directory Group Policies
  • Implemented Apple QuickTime Streaming Server to replace aging RealTime streaming solution for streaming multimedia content
  • Implemented a Microsoft Windows System Update Server for managing patches for Windows desktops
  • Assisted in the management of Blackboard Learning Management System, having responsibility for running daily enrolment update scripts and applying manufacturer upgrades and patches
  • Taught computer and Internet security training sessions for students and staff

REFERENCES AVAILABLE UPON REQUEST